RMA Support

Since the client hardware used for SD-WAN/SASE services is usually leased, GoSDWAN RMA Support can assist SD-WAN/SASE service providers to return the product under warranty for hardware replacement or repair when it needs to be returned to the factory for repair, and the whole-process inventory and logistics can be achieved by GoSDWAN sd wan managed service provider global support network. The two parties can decide how to proceed, either for refund, replacement or repair.

According to the RMA support definition and RMA support meaning, RMA is a key link in the reverse logistics cycle. Since returns are costly for suppliers and inconvenient for customers, by partnering with GoSDWAN, SD-WAN/SASE service providers can quickly establish their own RMA mechanism globally, to ensure that the return policy is implemented to the benefit of both parties.

Obtain an RMA number: GoSDWAN will then assess the issue and determine whether it falls within the scope of their warranty or return policy. If the product is eligible for a return, GoSDWAN will provide the customer with an RMA number.

Pack and ship the product: The customer will then need to pack the product securely and ship it back to GoSDWAN, along with the RMA number.

Inspection and repair/replacement: Upon receipt, GoSDWAN will inspect the product to determine the cause of the issue. If the product is found to be defective, GoSDWAN will repair or replace it. If the product is not covered by the warranty or return policy, the customer may be responsible for paying any repair or replacement fees.

Return shipping: The repaired or replaced product will then be shipped back to the customer.

 https://www.gosdwan.com/rma-support/