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Does Eva air have 24 hour cancellation policy ? EVA Air offers a 24-hour cancellation policy for tickets purchased at least one week (168 hours) prior to the flight's departure date. This means that you can cancel your reservation within 24 hours of purchase and receive a full refund, no questions asked. To cancel your reservation, you can call EVA Air customer service at 1-800-695-1188 or submit a refund request online. The refund will be processed within 7 days for credit card payments and 20 days for cash or check payments.